Him: Is there a reason employee was locked out of her computer all weekend?
Me: As I understood it, employee was just locked out of email, but (the other firm) changed their password for them this morning.
Him: How did that password change?!
Me: I'm not sure what happened to employee's password that locked them out, but I do know that it was rectified this morning.
Him: That doesn't change the fact that employee was locked out all weekend and that someone changed their password. (other firm) shouldn't even be allowed to change passwords without permission.
WHAT REALLY HAPPENED
This person locked themselves out of the system and (like so many) never set up their profile to allow them to recover the password. There are no weekend staffers since this sort of thing is pretty rare. But you can't say to certain people that they are wrong. Or that they made up a conclusion out of the words you used...
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