Elementary, my dear dummie

The same person continually insists upon calling me for support. She refuses to email for whatever reason despite the fact that I have explained upon dozens of occasions that if I'm busy on the phone, she can email me with what she wants.

Today while I'm on the phone the woman calls. I send her an email that says, "I'm on a call, what do you need?"
Her response is to bring a phone down to me and she starts talking, I point to my phone, she walks away.

Thirty seconds later the call waiting chimes, it's her. I email a second time. "I'm on a call, what do you want with this phone?"

The call waiting hits. This is the THIRD TIME she's been too stubborn/stupid to figure out I'm not going to answer.

Finally she responds with her request. Along with a demand for the timeframe of when it will be done.

It was a simple request so I fixed it and emailed her that I was still on the call, and she could come get it any time.

Fourth call...

Exaggeration is futile

Overstating the issue doesn't make it any more or less urgent.  When it comes down to it, all computer issues are binary and quantitative (from an administrative standpoint.).

Them: The network is down on most of the computers we moved last week. (emphasis mine)
Me: Can you give me some IP examples of computers that aren't working?
Them: Just a moment while she gets one.
....
Them: Here's one example (gives me the APIPA IP).
Me: What about the others?  This one I know what's wrong but I need to know what's wrong with everyone.
Them: Well, it's the only computer with any problems.