Him: My printers don't work. It says it can't find them.
(I use remote management to restart his spooler and check other service, they're fine)
Me: I'm really pressed for time right now. Just give the system a restart and let me know if it works.
Him: I did before I called.
Me: Make sure everything is saved, I'm going to remote in.
Him: Go for it.
(I log in and check to see if there are any issues with the printers, then look at the computer uptime)
Me: This computer has been on for 2000 hours. Turn it off. Wait five minutes and turn it back on. Call me if it doesn't work.
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