Tuesday, May 29, 2012

You thought you'd never use math after school...

Here's an easy word problem.

User A has an email box size of 1GB.  User A reaches the size limit and is informed to archive/delete email.  User A has been fully educated in how to find where the bloat is located.  User A sends emails 3 times a week stating, "I'm close to my limit, what do I do?  Can I have a bigger mailbox?" User A receives the same answer each time, "Manage your mailbox better.  No users are able to have larger mailboxes allocated to them."

If User A adds 100MB of junk to her 1000MB limit every day, how fast would User A use up an extra 500MB of server side data storage?

Answer:  User A is a moron.


See?  Math.

Thursday, May 3, 2012

A Simple Question

We use a particular product to support people on external connection (since remoting through home routers takes hours of over the phone configuration every time).  Generally there is some sort of connectivity problem with their email so I have them go to the web page (used by thousands of people each day, not just our company) and they are greeted with a very simple interface with the name of the product and two boxes:

Customer Name:  _________________
Support Key:        _________________

The first thing they ask is, "What do I put in for 'Customer Name'?"
Me:  ... your name.