Wireless woes

Spent half an hour on the phone trying to help a guy connect to his home wireless. Got on his machine and tried to replace the drivers.

After a while I noticed that his adapter didn't need driver, it just needed to be enabled. So enabled it and magically the wireless worked. I then spent five minutes trying to help him get on his home network. He swore up and down that he was putting the password in correctly until I asked him what the name of his wireless network was.

Him: Network-A

Me: What is the name of the network you're trying to connect to?

Him: Network-B [note that they were very, very different names, Network-A being his last name, Network-B being some random name]

Me: Try to connect to Network-A with that password.

...

Him: It worked! I guess Network-A is my network! But I really want to be on Network-B. The signal is much stronger. Why can't I get on it?

It's not obvious

One of our newer employees hits me up for a password reset weekly, claiming she doesn't know what happened.

Today she hit me up again, after requesting the password reset the employee asks, "What can I do to keep this from happening?"

It's so very hard to not reply with, "Remember your password". But I don't...

Another assumption

The question is posed, "How do I get sound to come out of my monitors?"

Possible answers:

*If they're CRT's they make a cool crashing noise when you drop them off a bridge.

*Try insulting them until they weep.

*Start rapping "Baby Got Back" they'll join in around "My anaconda don't..."

*Dog treats and the potential to go for a walk are known to be effective training rewards.

*Buy some speakers you f*^&$# moron.

Oh, but I couldn't use any of THOSE answers...