Simple solution

Today is the seventh time I've had to show a worker drone how to organize files by name. The worker adamantly refuses to use the "detail" view and cannot be bothered to right-click the white space within the folder view to select sort by name.

This has been going on for months at a rate of about once every week. The worker insists that someone is messing with her network drive and screwing up the order of things. Those in the biz know that servers don't care about the order in which files are stored because they don't store things in the way that humans think they would.

Then it occurred to me. Clearly this person has no concept or understanding of the alphabet. Maybe they're just looking at their keyboard and figuring 'Q' comes first and 'M' is last. I suppose I'll have to figure out how to get Windows how to organize by QWERTY.