Wireless woes

Spent half an hour on the phone trying to help a guy connect to his home wireless. Got on his machine and tried to replace the drivers.

After a while I noticed that his adapter didn't need driver, it just needed to be enabled. So enabled it and magically the wireless worked. I then spent five minutes trying to help him get on his home network. He swore up and down that he was putting the password in correctly until I asked him what the name of his wireless network was.

Him: Network-A

Me: What is the name of the network you're trying to connect to?

Him: Network-B [note that they were very, very different names, Network-A being his last name, Network-B being some random name]

Me: Try to connect to Network-A with that password.

...

Him: It worked! I guess Network-A is my network! But I really want to be on Network-B. The signal is much stronger. Why can't I get on it?