Jobs fails again!

Just walked a user through updating contacts on an iPhone. Apparently hitting the "Edit" button wasn't intuitive enough... And apparently just changing the information after hitting "Edit" is less intuitive.

Me: Find the contact you want to edit, click on it, and hit "edit".

Her: Where?

Me: In the upper right hand corner, it should say, "edit".

Her: What will that do?

Me: It will allow you to edit the contact.

Her: Okay, now what?

Me: Scroll down and tap on the information you want to alter.

Her: How do I change it?

Me: Once you tap on it, the keyboard should appear.

Her: Now what?

Sooner or later, Headdesk will evolve into "Pistolmouth"