Just walked a user through updating contacts on an iPhone. Apparently hitting the "Edit" button wasn't intuitive enough... And apparently just changing the information
after hitting "Edit" is less intuitive.
Me: Find the contact you want to edit, click on it, and hit "edit".
Her: Where?
Me: In the upper right hand corner, it should say, "edit".
Her: What will that do?
Me: It will allow you to edit the contact.
Her: Okay, now what?
Me: Scroll down and tap on the information you want to alter.
Her: How do I change it?
Me: Once you tap on it, the keyboard should appear.
Her: Now what?
Sooner or later, Headdesk will evolve into "Pistolmouth"