Overstating the issue doesn't make it any more or less urgent. When it comes down to it, all computer issues are binary and quantitative (from an administrative standpoint.).
Them: The network is down on most of the computers we moved last week. (emphasis mine)
Me: Can you give me some IP examples of computers that aren't working?
Them: Just a moment while she gets one.
....
Them: Here's one example (gives me the APIPA IP).
Me: What about the others? This one I know what's wrong but I need to know what's wrong with everyone.
Them: Well, it's the only computer with any problems.
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